How do I place an order? To place an order, browse our products, select the items you wish to purchase, click “Add to Cart” and proceed to the checkout page. Enter your details and select a payment method to complete the transaction.
Can I change or cancel my order? Once an order is confirmed, we will process it as quickly as possible. If you need to change or cancel your order, please contact our Customer Service team as soon as possible at RONNIEWALTON@PinnacleVestGroup.com. Please note that once an order has entered the shipping stage, it may not be possible to make changes.
How do I check the status of my order? You can check the status of your order by logging into your account or tracking it through the link in the confirmation email you received. If you have any questions, please feel free to contact Customer Service.
Do you ship internationally? Currently, we only ship within the United States. For international orders, please stay tuned for our possible international delivery services in the future.
How much does shipping cost? Shipping costs vary depending on the amount of your order and the shipping location. The system automatically calculates and displays the corresponding shipping costs during checkout.
How to return? If you are not satisfied with the purchased item, you can apply for a return within 30 days after receiving the item. Please refer to our Return Policy for detailed steps and requirements.
How to apply for a refund? The refund will be processed after we receive the returned item and confirm its condition. The specific processing time may vary depending on your payment method, please be patient.
How long is the product warranty? We provide a limited warranty for our products. The specific warranty terms are described on each product page. The warranty generally covers manufacturing defects, but does not support problems caused by normal wear and tear or abuse.
How is my personal information safe? We take your privacy and the security of your personal information very seriously. We use security technology and procedures to protect the security of your information. Please refer to our Privacy Policy for more information.
What are the working hours of customer service? Our customer service team is open Monday to Friday, 9:00 am to 5:00 pm (Eastern Standard Time). You can contact us by email or phone.
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